From the product page, choose the color and size you need. Then add the item to your shopping cart.
Once you’ve selected your item, add it to your shopping bag and proceed to checkout from the top right corner.
By default, we ship your order in one consolidated shipment once all items are ready. If you would like items shipped separately as they become available, please contact us at customerservice@solmerea.com and we will arrange split shipments.
How long does shipping take?
Orders are typically delivered within 7-14 business days from the moment the order confirmation e-mail is sent.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number of the courier.
How can I track the shipment of my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also check your shipment on our Track Order page. For any questions, please contact customerservice@solmerea.com.
Can I modify or cancel my order?
Once an order is submitted, it cannot be modified or cancelled as a rule. If you need help, please contact our Customer Service team at customerservice@solmerea.com as soon as possible—we’ll do our best to assist before the order is processed for dispatch.
Once an order has been processed for shipping, it can no longer be cancelled. You may request a return by following the instructions in the “Returns Policy” section.
For security reasons, we may be unable to change the shipping or billing address after an order is placed. If you notice an error, please contact us promptly for assistance.
Which payment methods are accepted?
We accept payment via selected credit cards and other payment methods as displayed at checkout. Your order total will be charged once we have verified your payment details and confirmed product availability.
For your security, payment information is transmitted through encrypted, secure servers. We do not store or retain your full card details after payment is processed.
You will be charged in the currency displayed at checkout. The order total includes taxes, duties, and shipping costs if any.
Which are the advantages of registering for My Account?
With My Account, you can access exclusive services for an enhanced shopping experience:
Save your addresses and card details for a quicker checkout next time
Track Order status and request a return online
Review past purchases at a glance
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