Refund policy

We offer store credit on change of mind returns if the item has not been worn. Kindly contact us via customersevice@solmerea.com within 14 days of receiving your purchase including your order number and a description of what you want to return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at customersevice@solmerea.com. Please use the subject line “Return Request + Your Order Number” and include the following information in your email so we can process your request as quickly as possible:

• Order number
• Recipient’s full name
• Email address used for the order
• Item(s) you would like to return and quantity
• Reason for the return
• Current condition of the item(s)
• Photos of the item(s) (clear photos are required if the item is damaged, defective, or incorrect)

If your return is accepted, we’ll send you a return shipping label and address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customersevice@solmerea.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. This process may take up to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the Order purchased, and in the same currency. Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the original shipping costs, if any.

We will send you an Order Refund email as soon as we have issued the refund. Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.